Air Conditioning and Appliances
Service • Sales • Agreements

1. Air-Conditioning System - You should replace your Air-Conditioning System every 8 to 12 years. Even if your old Air-Conditioning System is working fine, the savings from lower operating cost and the rebates available will more than pay for your new system.

2. Refrigerator - You should replace your Refrigerator every 10 to 12 years. Once again, a new system will save you money (efficiency and energy savings).

3. Range - The new Ranges are efficient, easy to clean, and much nicer looking then the older ones. However, Recommended replacement is every 15 to 20 years.

4. Dishwasher - A mid to top of the line dishwasher would provide cleaner dishes, but could save you hundreds of dollars in possible water damage if replaced before it ever fails. Recommended replacement is every 10 to 12 years.

5. Disposal - A quality Disposal may cost up to $250.00 to $300.00 Plus! However the higher quality Disposals usually has a stainless steel hopper and are better at grinding the waste. Recommended replacement is every 3 to 6 years.

6. Washer - The Washer is the #1 culprit in water damage to the home! Of a number of ways to leak and cause water damage, it is best to replace your Washer every 8 to 12 years to help prevent water damage and to improve the cleaning capabilities of your Washer.

7. Dryer - The Dryer tends to outlast their matching washer. If you maintain the Dryer by keeping the vent screen clean at all times, you can expect about 15 years of life from your Dryer with only minor periodic repairs. Recommended replacement is every 13 to 17 years.

8. Water Heater - Water Heaters are generally inexpensive. In Southwest Florida mineral build-up in water is excessive and coats the bottom heating element causing premature failure. Don't wait till your Water Heater is leaking to replace it, many are stored in the attic! Recommended replacement is every 6 to 8 years.

Replacing your A/C System

If you need a new outdoor unit, but your indoor unit still works, it's actually more cost-effective in the long run to replace the entire system rather than just one part. That's because A/C components are designed to work together as matched systems, so by replacing only one part of the system, you can't ensure that it will work as efficiently as possible.

The advantages of full replacement:

• Efficiency - works to make the most of your energy dollars.
• Reliability - less likely to need repair in the near future
• Comfort - will effectively cool and dehumidify your home.
• FPL incentives - receive a rebate when you purchase and install a whole new high-efficiency A/C system (both an outdoor and indoor unit)

How An A/C Works

- Indoor unit or "air handler" cools, heats and dehumidifies indoor air.
- Outdoor unit or "condenser" releases heat from the home to the outdoor air.
- Filter cleans dust particles from the outdoor air.
- Fan and duct system circulates conditioned air through the home.

Frequently Asked Questions

1) What is your pricing on your contracts?
Depending on age of your house it will cost as follows:

• If between 0-60 months old, base contract will cost $299.00
• If between 61-120 months old, base contract will cost $359.00
• If over 121 months, base contract will cost $399.00
• If the house is older than 9 years of age we should come out and take an average age for your contract.

There are many options that can be included; Additional Appliances and HVAC systems, etc.

2) What is covered under the Service Agreement?
We cover your HVAC system (including compressor), Refrigerator w/ Icemaker, Range/Oven/Cooktop, Dishwasher, Waterheater (electrical components only), Washer, Dryer, and Garbage disposal.

3) When do we have to pay for the contract?
These extended warranty Service Agreements must be paid in advance to the issuance of the policy. The policy will take effect in 10 calender days.

4) What is covered under the contract?
All parts and labor for any repairs due to mechanical failure are covered under contract. Union reserves the right to deem a covered equipment item non-repairable. If Union makes that determination, Union will replace any appliance less than ten (10) years old FREE of charge with a base model that performs the same primary function and has a capacity comparable with the covered item. If an Air Conditioning/ Heating equipment unit is less than ten (10) years old and is deemed non-repairable, Union will give a discount of an amount equal to the cost of the annual Complete Care Agreement to the replacement quote. For Appliances more than ten (10) years old, Union will assist Complete Care Contract holder in obtaining new equipment at wholesale prices.

5) How are Service Calls scheduled?
We try to take care of all calls the same day. As a Complete Care customer, your call will be given priority over customers not under contract.

6) How do you take care of emergency calls?
We take Emergency Service calls 24 hours a day 7 days a week. On weekends, Emergency calls are considered either A/C or refrigerator not working.

7) How long does the contract last?
Each contract is issued for 365 days.

8) When can we have our first maintenance on our covered A/C?
You are eligible to receive any service after the contract becomes effective.

9) What happens if we sell our home and move?
Unfortunately, a Service Agreement cannot be transferred, but we can cancel it, refund any amounts due, and issues a new contract for your new residence and all equipment.

10) Do you cover plumbing and electrical?
Not at this time.

11) Can I cancel my contract before the year is up?
Yes, contract is prorated to determine refund amount. If any services were provided, Union may deduct any costs for services rendered to date from the refund amount due to you.   

12) Do you cover toasters?
No, only major appliances.

Contact Information

Union Complete Service, Inc.
28790 South Diesel Drive, Suite 9
Bonita Springs, FL 34135

Office: 239-992-7300
Toll Free: 800-990-9882
Fax: 239-992-7096

Servicing all of your Air Conditioning and
Appliance needs in Bonita Springs, Ft. Myers, and Naples